Our Policies

Personal information

In general, you can visit NORDEX on the Internet without telling us who you are and without giving any personal information about yourself. There are times, however, when we or our partners may need information from you. You may choose to give us personal information in a variety of situations. For example, you may want to give us information, such as your name and address or e-mail id, to correspond with you, to process an order, or to provide you with a subscription. You may give us your credit card details to buy something from us or a description of your education and work experience in connection with a job opening at NORDEX that you wish to be considered for. We intend to let you know how we will use such information before we collect it from you; if you tell us that you do not want us to use this information to make further contact with you beyond fulfilling your requests, we will respect your wishes. If you give us personal information about somebody else, such as a spouse or work colleague, we will assume that you have their permission to do so.

Using and Sharing Personal Information

The following paragraphs describe in more detail how NORDEX may use your personal information and with whom we may share it. Depending on the type of NORDEX Web site you are visiting, one or more of the paragraphs may apply. For example, if you order a product from an NORDEX Web site, your information will be handled as described in such paragraphs as Fulfilling Your Transaction Request and Marketing Use.

Fulfilling your transaction request

If you request something from an NORDEX Web site, for example, a product or service, a callback, or specific marketing materials, we will use the information you provide to fulfill your request. To help us do this, we may share information, with others, for instance, shipping companies, postal or government authorities (for example, Customs authorities) involved in fulfillment. In connection with a transaction we may also contact you as part of our customer satisfaction surveys or for market research purposes.

Marketing Use

The information you provide to NORDEX may also be used by NORDEX and selected third parties for marketing purposes. Before we use it, however, we will offer you the opportunity to choose whether or not to have your information used in this way.

Email Use

We send promotional materials via e-mail to our customer base and to those who choose to be in our email distribution list. Customers will receive email notifications of special offerings as long as they are subscribed to the NORDEX email program. Any person may choose to remove themselves from the list at any time.

NORDEX Human Resources Web Sites (including Recruitment)

In connection with a job application or inquiry, whether advertised on an NORDEX Web site or otherwise, you may provide us with information about yourself, such as a resume or curriculum vitae. We may use this information throughout NORDEX and its related entities for the purpose of employment consideration or your inquiry. Except where you tell us not to, we will keep the information for future consideration.

Information Security and Quality

We intend to protect your personal information and to maintain its quality. We implement appropriate measures and processes, such as using encryption when transmitting certain sensitive information, to help us to keep your information secure and to maintain its quality.

Supplementing Information

From time to time we may supplement information you give us via an NORDEX Web site with information from other sources, such as information validating your address or other available information about businesses. This is to help us maintain the accuracy of the information we collect and to help us provide a better service.

Cookies, Web Beacons and Other Technologies

We sometimes collect non-identifiable information from visits to our Web sites to help us provide better customer service. For example, we keep track of the domains from which people visit, and we also measure visitor activity on NORDEX Web sites, but we do so in ways that keep the information non-identifiable. This information is sometimes known as "clickstream data." NORDEX or others on NORDEX's behalf may use this data to analyze trends and statistics and to help us provide better customer service.Also, when we collect personal data from you in a transaction, we may extract some information about that transaction in a non-identifiable format and combine it with other non-identifiable information such as clickstream data. This information is used and analyzed only at an aggregate level to help us understand trends and patterns. This information is not reviewed at an individual level. If you do not want your transaction details used in this manner you can disable your cookies.

We collect the information we mentioned in the previous paragraphs through the use of various technologies, including one called "cookies". A cookie is a piece of data that a Web site can send to your browser, which may then be stored on your computer as an anonymous tag that identifies your computer but not you. Some NORDEX pages use cookies, sent by NORDEX, or other technologies to better serve you when you return to the Web site. You can set your browser to notify you before you receive a cookie, giving you the chance to decide whether to accept it. You can also set your browser to turn off cookies. If you do so, however, some Web sites may not work properly.

Some NORDEX Web sites also use Web beacon or other technologies to better tailor those sites to provide better customer service. These technologies may be in use on a number of pages across NORDEX's Web sites. When a visitor accesses these pages, a non-identifiable notice of that visit is generated which may be processed by us. These Web beacons usually work in conjunction with cookies. If you don't want your cookie information to be associated with your visits to these pages, you can set your browser to turn off cookies.

If you turn off cookies, Web beacon and other technologies will still detect visits to these pages, but the notices they generate cannot be associated with other non-identifiable cookie information and are disregarded.

Choice/Opt-Out

Our site provides users the opportunity to opt-out of receiving communications from us at the point where we request information about the visitor.
This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service.



1. Call 805 389-7888

Service Quality Monitoring

Certain Web transactions may also involve you calling us or our calling you. Please be aware that it is NORDEX general practice to monitor and in some cases record such calls for staff training or quality assurance purposes.

Online Advertising

Certain companies help us deliver interactive on-line advertising such as banner ads. These companies may collect and use information about customers to help us better understands the offers, promotions, and types of advertising that are most appealing to our customers. After it is collected the information is aggregated so it is not identifiable to a specific individual.

Special Note About Google Advertising

Any advertisements served by Google, Inc., and affiliated companies may be controlled using cookies. These cookies allow Google to display ads based on your visits to this site and other sites that use Google advertising services. Learn how to opt out of Google's cookie usage. As mentioned above, any tracking done by Google through cookies and other mechanisms is subject to Google's own privacy policies.

About Google advertising: What is the DoubleClick DART cookie? The DoubleClick DART cookie is used by Google in the ads served on publisher websites displaying AdSense for content ads. When users visit an AdSense publisher’s website and either view or click on an ad, a cookie may be dropped on that end user’s browser. The data gathered from these cookies will be used to help AdSense publishers better serve and manage the ads on their site(s) and across the web. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy

Disclosures Required By Law

Please be aware that in certain circumstances, it is possible that personal information may be subject to disclosure pursuant to judicial or other government subpoenas, warrants, or orders.

Links to other Web sites

NORDEX Web sites may contain links to other Web sites. NORDEX is not responsible for the privacy practices or the content of those other Web sites.

Notification of Changes

This privacy statement was last updated on October 1, 2003. A notice will be posted on our Web site home page for 30 days whenever this privacy statement is changed in a material way.

Privacy Questions and Access

If you have a question about this statement, you can call the NORDEX Website coordinator at 1-805-389-7888. You can also contact us at this number if you have a question about NORDEX's handling of your information.

Before NORDEX is able to provide you with any information or correct any inaccuracies, however, we may ask you to verify your identity and to provide other details to help us to respond to your request. We will endeavor to respond within an appropriate timeframe.
This Web site is maintained by the Nordex Advanced Technology, Inc.

Our Guarantee

NORDEX return policy is simple. We guarantee your satisfaction with all NORDEX merchandise. If you do not feel that your purchase has lived up to your expectations, you have 30 days from the time of receipt to exchange it for same item, or credit the amount against the purchase of another item.

Pricing

We strive to always offer you the lowest prices. In the event you do find a lower advertised price, just call our order department and tell them where you found it. We will do our best to match or beat any competitor's written or advertised price. We try to offer accurate information and pricing, but we are human. For all prices and products we reserve the right to make adjustments due to such things as typo errors, changing market conditions or discontinuation of products.
All orders are accepted subject to prevailing prices at time of shipment.
All items are priced net C.O.D. and F.O.B. our warehouse. You agree to pay a $25 service charge on returned checks. NORDEX reserves the right at any time to revoke credit extended for any reason. NORDEX has no control over how products are used and disclaims all warranties express or implied of merchantability or fitness for any purpose. Title to goods purchased is retained by the seller until goods are paid for by purchaser. At that time title passes to purchaser. Any and all liability is limited to the cost of products purchased.

Ordering

Online orders

Click the Add to Cart button and you will be taken to the checkout window.
If you already have an account all you do is enter your email address and password and click ok.
You will immediately receive an automated copy of your order by e-mail. Then you will be able to review your orders at any time in the "My Account" section of our site. If you are a new customer you will need to provide us with your customer information only once.


• You will be asked to provide your billing address, then a shipping address for yourself.
• You will be asked to enter the number of the major credit card with which you would like to pay.
• After you submit your order, you will see our thank-you screen.

Phone-in Orders

You can also place your order by telephone at (805)389-7888
Order Desk Representatives are on-call Monday - Friday, 8:30 a.m. to 5:30 p.m. PST.


Payment Methods

All prices on our web site are in U.S. dollars.
Credit Cards We accept VISA, MasterCard, and Discover.
Cash We accept cashiers check, or money order if you prepay your order.
C.O.D. C.O.D. is for orders that are shipped via our NORDEX Truck for local deliveries only.
On Account. We do set up and maintain open accounts for qualified customers. We charge a processing fee of $1.50 per order for this service. If you wish to open an account please contact our Accounts Receivable Department direct at: 805 389-7888 or fax: 805 389-4616 After approval of your credit application, we will establish and maintain an open account for you. Paying C.O.D. or CREDIT CARD for your first order assures prompt delivery and gives us time to process your application in a fair manner. Please pay from your original invoice. Invoices are included at time of delivery if billing and shipping address are the same. We can mail invoices upon request. Monthly statements are sent only on past due accounts.


Terms

: Net 20 days from date of invoice. 1 1/2% interest per month (18% annual rate) will be charged on past due balances.


The company name Nordex Advanced Technology, Inc. will appear on your credit card statement.

Sales Tax

Sales tax is charged only on orders shipped within the state of California. State Board of Equalization requires that sales tax(s) are applied on all service and delivery charges if there is a taxable item on the order. Regulation 162B.
Taxes will be charge according to State Board tax schedule by county. Taxes will be applied pending a receipt of your signed Resale Card per state law.

Shipping

For online orders we use UPS shipping rates provided by UPS directly; using their published shipping rates.

Returns

Damaged or defective items: If you receive a damaged or defective item, we will promptly send you a replacement or issue you a full refund towards exchange. You will not be charged any additional shipping or handling fees for replacement shipments. All we request is notification upon receipt of goods.

Accidentally Purchase: If you accidentally purchase the wrong product, we will accept returns at a 15% restocking fee. Customers have 72 hours from the date a shipment is received to notify us of any quantity or item discrepancies. After this period we will not be held responsible.

Shipping and handling fees are not refundable. If you are returning a product for credit, you are responsible for return shipping.



How to return an item

Please call our customer service department at 1-805-389-7888 and tell us:



1. Your invoice number and when you received your shipment.
2. The reason for the return.
3. Which action you'd like us to take: Replacement, or Exchange.

We will issue a return authorization number. Our warehouse can only receive and process shipments with a return number on the outside of the package.

Non-defective merchandise must be returned to our warehouse in 100% saleable condition to qualify for a Replacement, or Exchange.

Please package your return properly.
Send the package securely wrapped to:


Nordex Advanced technology, Inc.
Att: Returns
1187 Calle Suerte,
Camarillo, CA 93012


UPS and Federal Express are the preferred carriers for sending back returns because they provide shipping insurance and tracking services. Please remember that NORDEX is not responsible for items lost or damaged in transit.

Questions? Please call Customer Service at 1(805) 389-7888