• How do I create an account?
  
• How do I edit my account information?
  
• I forgot my password.

• What are my payment choices?
  
• When will my credit card be charged?
  
• Do I have to pay sales tax?
  
• I need a copy of my receipt/invoice.

• What is the Return Policy?
  
• How much is my shipping?
  
• When will my order ship?
  
• Do you ship internationally?
  

• Has my order shipped?
  
• How do I track my order?
  
• How do I cancel my order/item?

My Account Info

• How do I create an account?
  Click on the "My Account" button at the top of the page. There you will find the simple instructions for creating an account.

• How do I edit my account information?
  Click on the "My Account" button at the top of the page. There you can logon to your account. Once you logon you can select the information that you wish to edit.

• I forgot my password.
  You can have your logon information emailed to you by first clicking on the "My Account" button at the top of the page. Then enter the email address for your account in the appropriate box ofthe "My Account" page. Your logon information emailed to you.

Billing Questions

• What are my payment choices?
  We accept payment by credit card, PayPal, or by a mail in check or money order. We accept MasterCard, Visa and Discover. If you wish to pay by check or money order, select the "Billing" option on the payment page. You'll receive an invoice via email. Just print it out and mail it to the address indicated along with your payment.

• When will my credit card be charged?
  Your credit card will be charged as soon as you submit the information on our payment page.

• Do I have to pay sales tax?
  Only California residents are required to pay sales tax.

• I need a copy of my receipt/invoice.
  An invoice will be emailed to you after you submit your order. This invoice contains your purchase and billing information.

Shipping Questions

• What is the Return Policy?
  Damaged or defective items: If you receive a damaged or defective item, we will promptly send you a replacement or issue you a full refund towardsexchange. You will not be charged any additional shipping or handling fees for replacement shipments. All we request is notification upon receipt ofgoods
  
  Accidentally Purchase: If you accidentally purchase the wrong product, we will accept returns at a 15% restocking fee. Customers have 24 hours from the date a shipment is received to notify us of any quantity or item discrepancies. After this period we will not be held responsible.
  
  Shipping and handling fees are not refundable. If you are returning a product for credit, you are responsible for return shipping.
  
  How to return an item:
  
  Please call our customer service department at 1-805-389-7888 or email us at sales@nordexnedia.com attention customer service and tell us:
  
  1. Your invoice number and when you received your shipment.
     
  2. The reason for the return.
     
  3. Which action you'd like us to take: Replacement, or Exchange.
  We will issue a return authorization number. Our warehouse can only receive and process shipments with a return number on the outside of the package.
  
  Non-defective merchandise must be returned to our warehouse in 100% saleable
  condition to qualify for a Replacement, or Exchange
  
  Please package your return properly.
  Send the package securely wrapped to:
  
  NORDEXMEDIA Returns
  4081 Calle Tesoro
  Camarillo, CA. 93012
  
  UPS and Federal Express are the preferred carriers for sending back returns because they provide shipping insurance and tracking services. Please remember that NORDEXMEDIA is not responsible for items lost or damaged in transit.
  
  Questions? Please call Customer Service at 1-805-389-7888

• How much is my shipping?
  Shipping costs depend on your order's weight, your location and the shipping method you choose. You can calculate the exact cost on the Checkout page by filling in your shipping address, choosing a shipping method and clicking on the "Calculate Shipping" button.

• When will my order ship?
  Orders are usually shipped within 24 hours (1 business day) of receipt of funds. Orders paid by check are held 10 days to allow the check to clear.

• Do you ship internationally?
  Yes, we do, however we do not accept charges or PayPal for international orders. For international orders, we ask that you send a money order or cash.

Order Info

• Has my order shipped?
  You can determine if your order has shipped by going to the "My Account" page, logging on to your account, and then selecting the "View Order History" link at the bottom of the page. This will show you the shipping status of your order.

• How do I track my order?
  You can track your order by going to the "My Account" page, logging on to your account, and then selecting the "View Order History" link at the bottom of the page. This will allow you to track your order's status.

• How do I cancel my order/item?
  You can cancel an order at any time prior to shipping. This is normally within one business day from the time you placed the order but it can take longer. Please call us as soon as possible at 805 389-7888, if you wish to cancel an order.